Op16 Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This document clearly explains how op16 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the op16 platform.
When you register and use the op16 platform, we collect various types of information to ensure our services run smoothly and securely. This collection is carried out transparently and solely for legitimate purposes.
Categories of information collected include:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical data required to ensure platform compatibility.
- Payment information: Transaction data in MYR including deposit methods used such as FPX or e-wallets. We do not store full card numbers — sensitive payment information is processed by licensed payment providers.
- Cookies and tracking data: Session data, language preferences, in-platform activity history, and anonymised analytics data to enhance the user experience.
- Usage data: Gaming activity records, login times, content preferences, and interactions with platform elements for service improvement purposes.
All information collected by op16 is used solely for the purposes specifically stated. We do not use your data for unrelated purposes without your consent.
Verifying identity, processing registrations, and maintaining the security of user accounts.
Processes deposits and withdrawals in MYR securely through approved local payment channels.
Analyses anonymised usage patterns to improve platform experience, performance, and usability.
Detects and prevents fraudulent activity, money laundering, and unauthorised use of the platform.
Op16 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login, user sessions, and security. Cannot be disabled.
- Performance cookies: Collects anonymous information on how users interact with the platform to help us improve our services.
- Preference cookies: Saves user preferences such as language and display settings for a more personalised experience.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the op16 platform.
Op16 stores user data on servers protected with industry-standard encryption. Data is retained for as long as your account remains active, plus any additional period required by law or legitimate operational needs.
We do not sell, rent, or disclose your personal information to third parties for marketing purposes. Information sharing is limited to the following situations only:
- Payment service providers that process your MYR transactions — bound by strict confidentiality agreements.
- Malaysian regulatory authorities or law enforcement agencies when required by applicable law.
- Technical service providers that support platform operations — they receive only the minimum data necessary.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a registered op16 user have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request corrections to any information in our records that is inaccurate or out of date.
- Right to Erasure: Under certain circumstances, you may request that your personal data be deleted, subject to any legal obligations that may require us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes such as analytics or marketing communications.
- Right to Portability: You have the right to receive the data you have provided to us in a machine-readable format.
To exercise any of the rights above, please contact our support team. Requests will be processed within thirty business days. Visit FAQ page for further guidance.
Op16 reserves the right to amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Registered users will be notified of any material changes via in-platform notifications or email. Continued use of the platform following such notice will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the following channels:
Within 5 business days